At 11phlove, personal information is treated as a responsibility, not just a compliance checkbox. This policy explains what data we collect from Philippine players, why we need it, how we use it, who may see it, and what rights you have over your own information.
Last updated: 1 January 2025
At a glance
The 11phlove Privacy Approach in Three Parts
Privacy at 11phlove is built around three practical commitments: collecting only what is actually needed, keeping data secure, and giving players meaningful control over their own information.
Data we collect
We Only Ask for What We Need
11phlove collects personal information when you register, deposit, play, place a bet, contact support, or use a promotion. That typically includes your name, date of birth, contact details, payment references, and activity records. We do not collect information simply to build a marketing profile.
Verification documents are requested when they are genuinely required to confirm identity, age, or payment ownership. Providing accurate details helps your account run smoothly at 11phlove and prevents delays during withdrawal or identity checks.
How we protect it
Your Information Is Kept Secure
11phlove uses technical and organisational safeguards to protect personal data from unauthorised access, accidental loss, and misuse. Sensitive account details are stored using industry-standard encryption. Access within 11phlove is restricted to the people and systems that have a clear, legitimate reason to handle it.
No security system is completely immune, but 11phlove takes a layered approach that includes access controls, monitoring, and regular review of the practices used to handle player data across the platform.
Your control
Players Have Rights Over Their Data
Under applicable Philippine privacy law, you have the right to access, correct, object to, and in certain cases delete or port personal information 11phlove holds about you. Exercising these rights does not require a legal background. You can raise a request through the support contact listed in this policy.
11phlove aims to respond to genuine privacy requests within a reasonable period. Where a request cannot be fulfilled in full, we will explain the reason as clearly as possible, including any legal retention obligations that affect what can be removed.
Why data is used
Six Reasons 11phlove Processes Personal Data
Every time 11phlove uses personal information, there is a clear reason behind it. Here are the six main purposes, each tied to a practical need.
Account management
Creating and maintaining your 11phlove account, verifying your identity, processing deposits and withdrawals, and communicating about your account activity all require basic personal data.
Payment processing
Completing GCash, Maya, InstaPay, PESONet, bank, or card transactions requires linking payment references to the correct player account and verifying that methods are genuinely owned by the account holder.
Legal and compliance requirements
Applicable Philippine regulations, responsible gaming standards, and anti-fraud requirements mean that 11phlove must retain and process certain records for defined periods regardless of account status.
Service improvement
Aggregated, non-personal usage data helps 11phlove understand how the platform is navigated, which pages load slowly, and where mobile users encounter friction so those issues can be addressed over time.
Relevant communications
With appropriate consent or legitimate interest, 11phlove may send promotional offers, account updates, and responsible gaming reminders. You can manage your communication preferences through your account or by contacting support.
Responsible gaming support
Monitoring account activity for signs of potential problem gambling requires processing gameplay records. This is done to protect players, not to profile them for marketing purposes, and is part of 11phlove's commitment to safe entertainment.
Full privacy policy
Detailed 11phlove Privacy Policy
1. Who We Are
11phlove operates the website at 11phlove.net, which provides online gaming, sports betting, and related entertainment services to eligible adult players in the Philippines. When these pages refer to 11phlove, "we," "us," or "our," they mean the operator responsible for personal information collected through this platform.
This policy describes how 11phlove handles personal information in line with the Data Privacy Act of 2012 and its implementing rules. If you have specific concerns about data handling, our contact details are listed in the final section of this document.
2. What Personal Information 11phlove Collects
The personal information 11phlove collects falls into several categories depending on how you interact with the platform.
Category
Typical examples
When collected
Identity data
Full legal name, date of birth, government ID details
Registration and verification
Contact data
Email address, mobile number, residential address
Registration and account updates
Payment data
GCash or Maya account reference, bank name, last card digits
Game played, wager placed, result, session duration
During platform use
Technical data
IP address, device type, browser, operating system
Site visits and logins
Communications
Support messages, complaint records, email exchanges
When you contact 11phlove
3. How 11phlove Collects Your Information
Information is collected through several routes, including:
Direct submission – when you register, complete your profile, submit a support request, respond to a promotion, or send 11phlove a message.
Account activity – deposits, game sessions, bets, withdrawals, and promotional claims generate records automatically within the 11phlove system.
Technical collection – server logs, cookies, and similar tools capture device and usage data during visits, as described in the cookies section below.
Third-party providers – payment processors, game suppliers, fraud-detection services, and identity-verification systems may share data with 11phlove in the course of processing a transaction or completing a check.
11phlove does not purchase personal data lists from data brokers for marketing purposes.
4. How 11phlove Uses Your Information
Personal information collected by 11phlove is used only for purposes that have a clear, legitimate basis. The primary uses are:
Setting up, maintaining, and securing your 11phlove account.
Processing deposits, bets, payouts, and withdrawals in Philippine pesos.
Verifying your identity, age, address, and payment ownership when required.
Detecting fraud, collusion, money laundering, and account abuse.
Responding to support enquiries, complaints, and dispute requests.
Sending account notifications, policy updates, and service messages.
Delivering promotional offers where you have given consent or where a legitimate interest applies.
Monitoring gameplay for responsible gaming indicators and acting on them where necessary.
Fulfilling legal, regulatory, and audit requirements applicable to 11phlove.
Improving platform performance, navigation, and mobile usability over time.
11phlove does not sell personal information to third parties for their own commercial use.
5. Legal Basis for Processing
11phlove processes personal information under one or more of the following legal bases recognised under applicable Philippine data privacy law:
Contractual necessity – processing needed to perform the account agreement, including deposits, gameplay, and payouts.
Legal obligation – records that must be kept to satisfy gaming, financial, tax, or anti-money-laundering requirements.
Legitimate interests – security monitoring, fraud prevention, responsible gaming oversight, and service improvement, balanced against the player's privacy interests.
Consent – marketing messages and non-essential cookies, where you have provided clear, informed agreement that can be withdrawn at any time.
6. Sharing Personal Data
11phlove shares personal information only when it has a legitimate reason to do so. The main categories of recipients are:
Payment processors – GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card networks require data to complete transactions.
Game and technology suppliers – providers of JILI Slots, poker, card game software, and sports data services receive the minimum data needed to operate their products.
Identity and fraud services – specialist providers that help 11phlove verify documents and detect suspicious activity.
Regulatory and law enforcement bodies – where disclosure is required by applicable Philippine law, a court order, or a regulator with lawful authority.
Professional advisers – lawyers, accountants, and auditors acting for 11phlove who are bound by confidentiality obligations.
When 11phlove engages a third-party supplier who handles personal data on our behalf, appropriate data protection obligations are included in the contractual arrangement with that supplier.
7. Cookies and Technical Tracking
11phlove uses cookies and similar technologies to provide a functional, secure, and consistent experience for players. These tools are small files or identifiers stored in your browser or device when you visit the website.
The main categories of cookies used at 11phlove are:
Essential cookies – required for login sessions, account security, and basic navigation. These cannot be turned off without making key parts of 11phlove unavailable.
Performance cookies – gather aggregated data about page load times and navigation patterns so 11phlove can identify and fix technical issues.
Functional cookies – remember preferences such as language settings to reduce repeated configuration on return visits.
Marketing cookies – used only with explicit consent to help 11phlove measure the reach of campaigns. Withdrawing consent turns these off.
Your browser settings allow you to manage or block cookies. Blocking essential cookies will affect the core functionality of your 11phlove account.
8. How Long 11phlove Keeps Your Data
11phlove retains personal information for as long as the account is active and for a defined period after closure to meet legal, regulatory, and operational requirements. Typical retention periods include:
Account and transaction records: at least five years after the account closes, in line with applicable Philippine financial and gaming requirements.
Verification documents: for the duration of the account plus any required post-closure retention period.
Support and complaint records: at least three years to support dispute resolution and regulatory review.
Marketing consent records: kept until consent is withdrawn and for a reasonable period afterward to demonstrate that communication was authorised.
When retention periods expire and no legal basis for continued storage applies, 11phlove deletes or anonymises the personal information in a manner that prevents identification.
9. How 11phlove Protects Your Information
11phlove applies technical and organisational measures designed to reduce the risk of unauthorised access, loss, disclosure, or misuse. These include:
Encryption of sensitive data in storage and in transit.
Access controls that limit internal visibility to those with a legitimate need.
Monitoring of systems and account activity for unusual or potentially harmful patterns.
Regular review of security practices to address evolving risks.
Players also play a part. Keep your 11phlove password private, use a device you control, do not share verification codes, and report suspicious account activity promptly. No security arrangement eliminates all risk, but combining platform controls with sensible personal habits significantly reduces exposure.
10. Your Privacy Rights
Philippine data privacy law gives individuals a set of rights over personal information held by organisations. At 11phlove, you can exercise the following rights by contacting us through the support channel listed below.
Right to access
You can ask 11phlove to confirm whether personal information about you is held and to receive a copy of it along with an explanation of how it is used.
Right to correction
If information held by 11phlove is inaccurate, incomplete, or outdated, you can ask for it to be corrected or updated without unnecessary delay.
Right to erasure
Where there is no longer a legitimate reason to keep specific personal data, you can ask 11phlove to delete or anonymise it, subject to legal retention obligations.
Right to object
You can object to processing carried out on the basis of legitimate interests, including direct marketing. 11phlove will review the request and, where the objection is valid, stop that processing.
Right to portability
Where technically feasible and legally supported, you can ask for personal data provided by you to be supplied in a structured, commonly used format.
Right to complain
If you believe 11phlove has mishandled your personal information, you have the right to raise a formal complaint with the National Privacy Commission of the Philippines.
11. Minors and Age Eligibility
11phlove is available only to eligible adults who are at least 21 years old. The platform must not be used by anyone below the applicable age limit. 11phlove does not intentionally collect personal information from minors. If a registered account is found to belong to a person below the minimum age, the account will be closed, real-money activity will be reversed where possible, and associated personal data will be deleted unless legal retention requirements demand otherwise.
Parents and guardians should take responsibility for monitoring access to online gaming platforms and should use appropriate parental controls on shared devices to prevent underage access to 11phlove.
12. Changes to This Privacy Policy
11phlove may update this Privacy Policy from time to time to reflect changes in data handling practices, product features, applicable law, or platform structure. The revised version will be published on this page with an updated effective date. Where a change is material, 11phlove will provide a prominent notice in the account dashboard or by email.
Continuing to use 11phlove after a published update means you have reviewed and accepted the revised policy. If you disagree with a change, you should contact 11phlove before the effective date and, if necessary, request account closure in line with the Terms and Conditions.
13. Privacy Questions and Requests
To exercise your rights, ask a question about this policy, or raise a concern about how 11phlove handles your personal information, please contact the 11phlove support team:
Email: support@11phlove.net
Subject line: Privacy Request – [your name or registered email]
Provide a clear description of your request, confirm the email address associated with your 11phlove account, and include any relevant reference numbers. Do not include your password, full payment card number, or one-time verification codes in any message. 11phlove aims to acknowledge privacy requests within five business days and to resolve them within a reasonable period.
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